Frequently Asked Questions
Everything you need to know about your Karol G merch and orders.
How long will it take for my order to ship?
Standard domestic shipping typically takes 3-7 business days. For international orders, please allow 10-21 business days depending on your location and customs processing.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items within 30 days of delivery. Please ensure all original tags are attached and the item is in its original packaging.
How do I know which size to order?
Each product page features a detailed size guide. Most of our apparel follows standard unisex sizing, but we recommend checking specific measurements for oversized or cropped styles.
Do you ship internationally?
Yes, we ship to fans worldwide! Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer.
Can I track my order once it has been placed?
Absolutely. Once your order is processed and shipped, you will receive an email with a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.